The
strength of your negotiated agreements, understandings,
and relationships can mean the difference between success
and failure. Weak agreements with vendors, co- workers,
or individuals al ways break down. They bring nagging
dissatisfaction and aggravation into your business and
personal lives.
Strong
agreements help you reach and exceed your own objectives,
and leave the other party more satisfied at the same
time.
This
full-day program will equip the leader with practical
negotiation skills.
Program
Participants learn how to:
- Prepare
their attitude toward negotiation.
- Avoid
common negotiation mistakes.
- Set
priorities to get what is wanted.
- Ask
the right questions and respond appropriately.
- Understand
communication styles and their effect on negotiations.
- Deal
with pressure, power, authority, emotions, and conflict.
Highlights
of your seminar include:
- Negotiation
Defined
- Four
Outcomes of Negotiation
- Three
Critical Elements
- Your
Attitude Toward Negotiation
- Steps
to Building Trust
- Steps
for Dealing with Untrustworthy Negotiators
- Your
Negotiating Behavioral Style
-
The Impact of Questions
- Listening
Skills
- Handling
Attacks and Disagreements
- Nonverbal
Language
- Point
of View
- Breaking
Deadlocks
- Common
tactics and how to respond
- Personal
Action Planning
Customer
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